Longbeard Consulting

Steep & Simmer Support

Last updated 30 October 2026

How do I silence an alarm?

Shake the phone. It works on the lock screen too, so you don’t need to unlock. You can turn this off in the app.

Why didn’t my alarm ring?

A phone can stop an alarm from sounding: low battery, silent or Do Not Disturb settings, or the phone switching the app off.

Where is my data?

On your phone, and nowhere else. There’s no account to sign in to. Deleting the app deletes your teas, timers and settings.

Something else?

Write to us, and tell us which phone you have and what you were doing when it went wrong.

Still stuck?

Write to hello@longbeard.consulting